Travel Agent Support
1. Reservation & Booking Assistance
- Flight, hotel, car rental, and tour bookings
- Booking confirmations and itinerary creation
- Handling schedule changes, cancellations, and rebookings
- Loyalty program and rewards support
2. Pre-Travel & On-Trip Support
- Visa and travel document reminders
- Baggage assistance and travel insurance coordination
- Real-time support for delays, re-routes, or missed connections
- Emergency contact and rebooking support
3. Post-Travel Services
- Refund and compensation processing
- Feedback and complaint handling
- Travel report generation and follow-up surveys
- CRM updates and loyalty feedback management
4. Multichannel & Multilingual Support
- Email, live chat, phone, and social messaging
- English, Spanish, and Tagalog agents available
- 24/7 support coverage including weekends and holidays