Property Management
1. Tenant Communication & Support
- Responding to inquiries via phone, email, and chat
- Coordinating maintenance requests and work orders
- Handling rent reminders and payment follow-ups
- Managing move-in/move-out notices and documentation
2. Leasing & Application Assistance
- Scheduling property viewings
- Pre-screening applicants
- Processing lease agreements and renewals
- Coordinating with on-site teams or property owners
3. Back-Office Administration
- Data entry and CRM updates (Buildium, AppFolio, Yardi, etc.)
- Lease tracking and document management
- Rent roll management and late fee tracking
- Utility billing assistance and statement preparation
4. 24/7 Emergency Call Routing
- After-hours phone support
- Escalation to on-call technicians or management
- Logging incidents and tracking response time