Email and Chat Support
1. Email Support Services
- Ticket and inbox management
- Order tracking and resolution
- Billing and refund inquiries
- Technical troubleshooting guidance
- CRM updates and response logging
2. Live Chat Support Services
- Real-time customer assistance
- Product information and FAQ handling
- Lead capture and qualification
- Escalation to appropriate departments
- Multichat handling for higher efficiency
3. Integrated Tools & Platforms
- Zendesk, Freshdesk, Gorgias, Intercom, Tawk.to, and more
- Seamless CRM and e-commerce platform integration
- Custom canned responses and escalation rules
4. Multilingual Capabilities
- English, Spanish, and Tagalog agents available
- Trained in global communication etiquette