Frequently Asked Questions
1. What services does Archipelago Connects, LLC offer under call center support?
We provide inbound and outbound voice support, email and chat handling, technical helpdesk, customer service, appointment setting, order processing, lead generation, and collections support. Services are customized to your business needs.
2. What industries do you support?
We support a wide range of industries including e-commerce, healthcare, financial services, real estate, logistics, SaaS, travel, and utilities, among others.
3. Where are your agents located?
Our agents are based in the Philippines and United States, allowing us to provide 24/7 multilingual support with cultural flexibility and cost efficiency.
4. How much does your call center service cost?
Pricing starts as low as $8/hour depending on the scope of work, language requirements, and agent experience. We offer flexible packages for small teams and enterprise operations.
5. Can you set up a team quickly?
Yes. We specialize in rapid deployment and can have your team trained and operational within 30–90 days, depending on requirements.
6. Do you provide multilingual support?
Yes. We offer support in English, Spanish, and Tagalog, with neutral or region-specific accents based on your market preference.
7. What tools and platforms do you work with?
We integrate with VOIP systems (like 3CX, RingCentral, 8x8, TCN, Nextiva, Aircall), CRMs (Salesforce, Zoho, HubSpot), ticketing tools (Zendesk, Freshdesk), and custom systems based on your business.
8. How do you ensure data security and compliance?
All operations follow strict security protocols, including data encryption, access control, and compliance with FDCPA, TCPA, HIPAA, or other industry-specific standards as required.
9. Can we monitor agent performance?
Absolutely. Clients receive access to regular reports, call recordings, QA scores, and can participate in agent calibration and coaching sessions.
10. Do you offer part-time or shared agent options?
Yes. We offer full-time, part-time, and even shared agents for businesses with lower call volumes or limited budgets.
11. Is there a long-term contract required?
No. We offer flexible month-to-month contracts with the option to scale up or down based on your needs.
12. How do I get started?
Simply email us at support@archipelagoconnects.com or fill out our contact form. We’ll schedule a discovery call to understand your needs and provide a customized proposal.