Archipelago Connects, LLC
Archipelago Connects, LLCArchipelago Connects, LLCArchipelago Connects, LLCBridging Islands, Connecting Minds
Bridging Islands, Connecting MindsBridging Islands, Connecting MindsBridging Islands, Connecting Minds
Bridging Islands, Connecting Minds
About Archipelago Connects, LLC
Core Competencies
VOIP & Technical Expertise
VOIP & Technical Expertise
Over 25 years of BPO, Call Center, and Contact Center Management
End-to-End Setup of Call Center Locations (US, Philippines, Latin America)
VOIP System Integration & Infrastructure Deployment
Full-Service Recruitment & Staff Onboarding
Multi-Lingual Customer Support (English, Spanish, Tagalog)
Inbound/Outbound Voice Support, Email, Live
Over 25 years of BPO, Call Center, and Contact Center Management
End-to-End Setup of Call Center Locations (US, Philippines, Latin America)
VOIP System Integration & Infrastructure Deployment
Full-Service Recruitment & Staff Onboarding
Multi-Lingual Customer Support (English, Spanish, Tagalog)
Inbound/Outbound Voice Support, Email, Live Chat & Back Office
24/7 Operations with Workforce & Quality Management
VOIP & Technical Expertise
VOIP & Technical Expertise
VOIP & Technical Expertise
Archipelago Connects, LLC leverages modern VOIP platforms and cloud-based PBX systems (including 3CX, RingCentral, 8x8, Vonage, TCN, Nextiva, Aircall, and Asterisk-based systems) to deliver high-call quality and uptime reliability. Our engineers manage full infrastructure design, implementation, and ongoing support for remote and on-site
Archipelago Connects, LLC leverages modern VOIP platforms and cloud-based PBX systems (including 3CX, RingCentral, 8x8, Vonage, TCN, Nextiva, Aircall, and Asterisk-based systems) to deliver high-call quality and uptime reliability. Our engineers manage full infrastructure design, implementation, and ongoing support for remote and on-site centers alike.
We offer:
- Secure, encrypted voice solutions
- Real-time call monitoring & analytics
- CRM integration with platforms like Salesforce, Zendesk, and Zoho
- Disaster recovery and redundancy systems
- Solar Powered Facility with standby generator
- 10G Dual upstream
Our Team
VOIP & Technical Expertise
Our Team
At Archipelago Connects, LLC, our strength lies in our people. With over 25 years of combined experience in managing call center operations across the globe, our team has built a solid reputation for delivering excellence in customer service, technical support, and back-office solutions.
From the United States to the Philippines and beyond
At Archipelago Connects, LLC, our strength lies in our people. With over 25 years of combined experience in managing call center operations across the globe, our team has built a solid reputation for delivering excellence in customer service, technical support, and back-office solutions.
From the United States to the Philippines and beyond, we’ve successfully launched and managed call center sites tailored to the unique needs of each region. Our leadership team brings deep industry knowledge in VOIP integration, workforce management, and multi-channel support systems, ensuring that our operations meet world-class standards.
What sets us apart is our commitment to training. We’ve designed and executed robust training programs that equip agents with the skills they need to succeed—whether in inbound sales, customer care, collections, or tech support.
Our trainers are seasoned professionals who understand the cultural nuances of each market, allowing us to deliver consistent, high-quality service across borders.